This is cut and paste of my recent online transcript.

It’s been now 7 hours still no call back. Bitdefender failed to notify their present customers….still selling this product with known security faults. PLEASE PEOPLE DO NOT BUY Bitdefender 2017. Sourojit, are you kidding!! Your review on Bitdefender 2017 is totally inaccurate. And deconnect external harddrives and remove 2nd harddrives, just to be sure Windows does not delete their content. P.S.: For those on Windows OS who still need to install the Creators Update, i recommend to de-install their 3rd party antivirus applications before running the MS Update even if this is a painful procedure. Happily, the new installer as delivered since mid-july 2017 works ***FINE***. The installer of the 2017 version did not work on all my computers (all Windows 10 64bit, maybe something related to the fact i am living in Brazil), and customer support service apparently could not resolve it (but seemed to be ‘responsive’). First I’ll let it run in “autopilot” mode to evaluate how that goes. I just installed this version (on Windows 10 Pro 64bit with Creators Update), until now everything seems to be fine, but I still need to learn more about it. Great valuable review!! The separation of description and comments in this review is very professional, i am very impressed, thank you.

Bitdefender full scan stuck at 44